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byValentine Website Terms of Use

Website Terms of Use

Effective Date: 05-Apr-2026

1. Introduction

Welcome to byValentine.co.uk. This website is owned and operated by byValentine Psychology Services Ltd ("byValentine," "we," "us," or "our"), a company registered in England and Wales (Company No: 17002446).

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By accessing or using our website, or by purchasing any digital products from us, you agree to comply with and be bound by the following Terms of Use. If you do not agree with these terms, please do not use our website. Your use of this website is also governed by our Privacy Policy, which outlines how we collect and process your personal and health data.

2. Medical and Clinical Disclaimer

The content provided on byValentine.co.uk—including text, graphics, blog posts, digital products, and external links—is for informational and educational purposes only.

  • No Therapeutic Relationship: Using this website, submitting a contact form, or purchasing a digital educational product does not establish a therapeutic or clinical relationship between you and Dr. Jo-Ann Valentine. A therapeutic relationship is only formed after a formal, signed clinical contract is in place.

  • Not Medical Advice: The information and products on this site are not a substitute for professional psychological, psychiatric, or medical advice, diagnosis, or treatment.

  • Emergencies: If you are experiencing a medical or mental health emergency, do not use this site for support. Please call 999, 111, or visit your nearest A&E department.

3. Commercial Terms & Accuracy of Information

We strive to ensure that all information on this website, including descriptions of our therapies and our fee structure, is accurate and up to date. However:

  • We reserve the right to amend, update, or change our fees, service offerings, and working hours at any time without prior notice.

  • The provision of any one-to-one service advertised on this site is subject to clinical assessment and availability. We reserve the right to decline clinical services if we feel we are not the appropriate clinical fit for your needs.

4. Digital Products and E-Commerce

If you purchase digital products (such as downloadable workbooks, audio files, online courses, or webinars) directly through our website, the following terms apply:

  • Personal License: Upon purchase, you are granted a single, non-exclusive, non-transferable license to use the digital product for your personal, non-commercial use only. You may not copy, share, distribute, or resell the product.

  • Refunds and Cancellation (UK Consumer Law): Under the UK Consumer Contracts Regulations, you generally have a 14-day right to cancel online purchases. However, by purchasing and initiating the download or stream of digital content, you explicitly consent to receiving the content immediately and acknowledge that you lose your 14-day right to cancel and request a refund. All digital product sales are therefore final and non-refundable.

  • Delivery: Digital products will be delivered via a download link to the email address you provide at checkout. You are responsible for ensuring your email address is entered correctly.

5. Intellectual Property & AI Scraping

All content, design, branding, and copy on this website (including the "Grounded, Honest, Clinical, and Human" methodology) are the intellectual property of byValentine Psychology Services Ltd.

  • You may read, print, and share our pages for personal, non-commercial use.

  • You may not reproduce, copy, or distribute our written content, branding, or website design for commercial purposes without our explicit written consent.

  • Restriction on AI Training and Data Mining: You explicitly agree not to use, or permit any third party to use, any automated system, software, spider, or web scraper to extract data, text, images, or content from this website for the purposes of training artificial intelligence (AI) models, large language models (LLMs), machine learning systems, or for text and data mining (TDM) without our express written permission. We expressly reserve all rights to our content in relation to TDM under UK copyright law.

6. Acceptable Use

You agree not to use our website in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility. You must not use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, or other malicious computer software.

7. Third-Party Links

To provide helpful resources, this website may contain links to external sites (such as the HCPC, BABPC, or NHS). We do not control these third-party websites and are not responsible for their content, privacy practices, or any loss or damage that may arise from your use of them.

8. Limitation of Liability

To the fullest extent permitted by English law, byValentine Psychology Services Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use, or inability to use, this website, its content, or its digital products. We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your own technology and virus protection software.

9. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may revise these Terms of Use at any time by amending this page. Please check this page occasionally to take notice of any changes, as they are binding on you.

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