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Accessibility Statement for byValentine

Accessibility Statement

Effective Date: 05-Apr-2026

1. Our Commitment

At byValentine Psychology Services Ltd, I am committed to making psychological support as accessible, inclusive, and straightforward as possible. Whether you are interacting with this website, contacting me for the first time, or attending a therapy session, I want your experience to be safe and free from unnecessary barriers.

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I continuously aim to improve the accessibility of my digital and physical spaces, keeping in mind the diverse needs of clients dealing with chronic illness, physical health challenges, and neurodivergence.

2. Website Accessibility Features

This website has been purposefully designed with accessibility in mind. While I do not claim formal or complete compliance with the Web Content Accessibility Guidelines (WCAG 2.1 Level AA), I have actively implemented the following features:

  • Visual Design: The site uses a high-contrast color palette (Dark Charcoal and Deep Olive text against a Warm Linen background) to reduce screen glare and eye strain.

  • Typography: I use "Manrope," a clear, modern sans-serif font, sized appropriately to ensure maximum legibility for users with visual impairments or dyslexia.

  • Sensory Considerations: To support neurodivergent users and those with sensory processing sensitivities, this website avoids flashing imagery, autoplaying videos, and sudden pop-ups.

  • Navigation: The website is designed to be mobile-responsive and easily navigable, with clear, descriptive buttons and a straightforward layout.

3. Known Digital Limitations

Because this site is built on a third-party platform (Wix) and utilizes external services for payments (Stripe/Starling Bank), there are some elements outside of my direct control:

  • Certain advanced screen-reader compatibilities or keyboard-only navigation features may not function perfectly across all third-party widgets or payment gateways.

  • If you encounter any digital barriers while trying to read my policies or submit an enquiry form, please let me know, and I will gladly assist you via an alternative method.

4. Clinical Accessibility (Sessions & Therapy)

Accessibility extends beyond this website into the therapeutic work we do together.

  • Virtual Therapy: Online therapy is conducted via secure video link. This provides a highly accessible option for individuals with mobility challenges, chronic pain, or energy-limiting conditions who prefer to access support from their own home.

  • In-Person Therapy (Sutton & Surrounding Areas): I utilize on-demand clinic rooms in the local area. Because venues can vary, please inform me of any physical access requirements (e.g., step-free access, elevators, accessible restrooms, or specific seating needs) during our initial discovery call. I will specifically prioritize and book a room that safely accommodates your physical needs.

  • Neurodivergent Adjustments: If you require specific adjustments for our sessions (such as keeping your camera off briefly at the start of a virtual call, needing sensory breaks, or preferring written summaries), please let me know. I am highly experienced in adapting therapy to suit neurodivergent processing styles.

5. Alternative Formats and Communication

I understand that reaching out to a psychologist can be daunting, and standard contact forms do not work for everyone.

  • If you are unable to use the contact form on this website due to an accessibility barrier, you are welcome to email me directly at hello@byvalentine.co.uk.

  • If you require any of my policies (such as the Privacy Policy or Clinical Terms & Conditions) in a larger font or an alternative format, please request this via email.

6. Feedback and Contact

Your feedback is essential to helping me improve. If you encounter any accessibility issues on this website, or if you wish to discuss your specific access needs before booking a discovery call, please reach out to me:

  • Email: hello@byvalentine.co.uk

  • Response Time: I monitor this inbox on Mondays and Tuesdays and aim to respond within 24-48 hours during my working week.

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